General FAQ

• Are there pre-sale passes?

  All pre-sale passes can be purchased directly from our website, www.tahoelive.net, and clicking the show you would like to attend. Pre-sale passes are available for purchase from when they go on sale, until the day of the show (unless the show sells out in advance). If the show does not sell out in advance, passes will be available at the door for the day of show ticket price.

• What are the event policies?

  The following are prohibited and may result in immediate removal from the venue or confiscation of such items by security:

  • Use or possession of any illegal drugs or substances on the premises
  • Moshing and/or crowd-surfing
  • Use or possession of weapons on the premises
  • Outside food and beverages are not permitted in the venue
  • Fighting and/or physical misconduct on the premises
  • Drone use is not permitted

  Please refer to our Item Policy section below for a full list of what is and is not permitted in the venue.

• Is there an age requirement to attend the event?

  You must be 18 or older to attend the event

• Where is the venue?

  Palisades Tahoe – 1960 Olympic Valley Road, Olympic Valley, CA 96146

• Is camping allowed?

  The Tahoe Live pass does not allow guests to camp within Palisades Tahoe

• When do doors open?

  Doors open at 3:00pm and the show ends at 10:00pm on December 12th, 13th & 14th of 2025.

• How do I check into the event?

  To check in for the event, simply bring your phone with the event pass to the entrance gate.

• What type of bag can I bring in?

  Small Bags, Single-Compartment Bags, Plush Bags, and Purses (Maximum 12″x12″)
  Fanny Packs (Maximum 10″ x 9″)
  ALL BAGS WILL BE SEARCHED UPON ENTRY

• Can I bring a Camelbak or a Water Bottle?

  Free water stations will be available to all guests and we will accept the following items within the venue:
  Hydration Backpacks, Camelbaks, Bota, etc. Bladder must be removable, transparent and subject to inspection. (Arrive empty)
  Reusable Aluminum Water Bottles (Arrive empty)
  Clear Plastic Water Bottle (Arrive empty)
  Factory Sealed Single Serve Plastic Water Bottle (Limit one per person)

• What are the Covid guidelines?

  We are following California/Nevada state guidelines on the COVID-19 outdoor protocols.

Tickets + Entry

• What is Tixel?

  Tixel is a safe and transparent event marketplace that allows fans to easily exchange tickets.

• How do I list my ticket on Tixel?

  Head to https://tixel.com/sell and follow the prompts.

• What if I've already found a buyer? Can I exchange my ticket privately on Tixel?

  Yes. During the listing process, select the option to make the listing private. Only people who have your unique ticket link will be able to buy your ticket.

• How do I join the waitlist on Tixel?

  Head to the Tahoe Live Tixel Page and select “Join the Waitlist”. You can then pre-authorize payment for your preferred ticket types or simply sign up to receive alerts for when tickets become available.

• Setting up an auto-purchase on Tixel

  To give yourself the best chance of getting a ticket you can set up an auto-purchase on Tixel by clicking ‘join the waitlist’ then ‘set up auto-purchase’. Select the ticket you want, the quantity and then the price you are willing to pay up to a maximum of 20% above the original face value. If another fan lists a ticket, you’ll automatically purchase it if your price matches theirs. You can choose when your auto-purchase expires, and your card won’t be charged after that.

• How do I buy a ticket on Tixel?

  Head to  Tahoe Live Tixel Page and select the ticket type you’re looking for. Here, you can safely purchase tickets from other fans. If no tickets are available, you can join the waitlist and pre-authorize payment or set up alerts for when tickets become available.

• How do I download my ticket?

  Login to Tixel, go to the Purchased Tickets section in your account, and download the ticket.

• How do I get help?

  Head to tixel.com/help and follow the prompts to access Tixel’s help center articles or submit a request at https://tixel.com/contact-form

ITEM POLICY

• What Can I Bring?

  Mobile phones, portable chargers, external batteries

  Handheld camera devices (GoPro, point-and-shoot cameras, disposable cameras)

  Portable battery chargers

  Hand sanitizer (up to 2oz)

  Wet wipes (sealed)

  Small bags, single-compartment bags, plush bags, and purses (maximum 12″x12″)

  Fanny packs (maximum 10″ x 9″)

  Reusable aluminum water bottles (empty upon entry)

  Clear plastic water bottle (empty upon entry)

  Hydration backpacks. Bladder must be removable, transparent and subject to inspection (empty upon entry)

  Glowsticks, flow-wands, batons, or orbs

  Gum (sealed)

  Eyedrops (sealed)

  Sunscreen (sealed, travel size, non-aerosol)

• What Can’t I Bring?

  Illegal Substances

  Drugs or drug paraphernalia

  Unsealed over the counter medications or vitamins

  Animals (except service animals)

  Laser pointers

  Glass, cans, cups, or coolers

  Open containers

  Stickers, flyers or promotional signage

  Inflated toys, balls, or balloons 

  Tents, umbrellas, hammocks, or chairs

  Camping gear

  Hydration backpacks that contain non-removable and/or opaque bladders, which impede inspection of contents

  Backpacks, purses, or bags larger than 12″ x 12″

  Outside food and beverages

  Musical instruments (whistles, etc)

  Costumes that resemble public safety uniforms (police, SWAT, fire, security, or medical)

  Professional-grade tripods, monopods, Go-Pro sticks

  Fireworks, flammable products, projectiles, or explosives

  Weapons of any kind (pocket knives, pepper spray, etc)

  Professional recording equipment – photo, video, or audio (including detachable lenses, tripods, big zooms, etc)

  Vending without permit

  Drones or unmanned aerial vehicles (UAVs)

• Are Totems Allowed?

  We accept flags, decorated pool noodles, and totems that do not contain metal pieces, sharpened elements, or anything capable of being pounded into the ground or potentially injuring others. Totems and flags without these elements are considered safe and permitted when following the guidelines below.

   

  Approved Guidelines:
  • Maximum height: 10 feet
  • Materials: Must be made from lightweight materials such as foam or PVC
  • Pole diameter: No thicker than one inch
  • No solid metal pieces of any kind
  • Decorated pool noodles are highly recommended

   

  Not Permitted:
  • Any items containing dangerous components
  • Anything promoting illegal activity or hate speech

  All totems and flags are subject to inspection upon entry.

  Any totem presented over ten feet in height or not meeting the above safety requirements must either be:
  • Amended to comply with the guidelines
  • Returned to your vehicle
  • Stored at Lost & Found for later pickup